[AI Seren] Privacy Policy

Update Date: [2025/04/30] Effective Date: [2025/08/30]

[AI Seren] (hereinafter referred to as "we") deeply understands the importance of your personal information. Your trust means a great deal to us. We will protect your personal information and privacy security in accordance with laws and regulations and with reference to industry best practices. We have formulated this "Privacy Policy" and would like to give you a special reminder: We hope you will carefully read and understand this privacy policy before using [AI Seren] and related services so that you can make an appropriate choice.

This privacy policy will help you understand: We will collect and use your information in accordance with this privacy policy, but we will not collect personal information in a mandatory bundled manner just because you agree to this privacy policy. When you use or activate relevant functions or services, we will collect and use relevant information as necessary to implement these functions and services. Unless it is necessary information required to implement business functions or as required by laws and regulations, you can refuse to provide such information without affecting other functions or services. We will specify in this privacy policy the information to be collected item by item.

The permissions for the microphone, photo album (storage), and Bluetooth will not be enabled by default. They will only be used when explicitly authorized by you for specific functions or services, and you can also revoke the authorization. It should be particularly noted that even if we obtain these sensitive permissions with your authorization, we will not collect your information when the relevant functions or services do not require it. Please refer to the following description of the application permission requests and usage for details.

To ensure the realization of the functions of the AI Seren product and its safe and stable operation, we may apply for or use relevant permissions of the operating system. To protect your right to know, we will list the relevant operating system permissions that the product may apply for and use. You can manage the relevant permissions according to your actual needs. With the upgrade of the product, the types and purposes of the applied and used permissions may change. We will promptly adjust the list according to these changes to ensure that you are informed of the application and use of the permissions in a timely manner. The following applies to the latest version of AI Seren. If there are scenarios or purposes with separate applicability, they will be specified in the following list.

iOS Operating System Application Permission List

The following content will help you understand in detail how we collect, use, store, transfer (if applicable), and protect your personal information, as well as how to manage your personal information. This policy is closely related to your use of our services. We recommend that you carefully read and understand the entire content of this policy and make an appropriate choice. The important terms regarding your personal information rights have been highlighted in bold. Please pay special attention to them.

1. How We Collect and Use Personal Information
2. How We Use Technologies such as Cookies
3. Data Usage Involving Partners, Transfer, and Public Disclosure of Personal Information
4. How We Store Personal Information
5. How We Protect the Security of Personal Information
6. Exercising Your Personal Information Rights
7. Minors Clause
8. Revision and Notification of the Privacy Policy
9. Contact Us

1. How We Collect and Use Personal Information

We will collect the information you actively provide when using our services and the information generated during your use of functions or acceptance of services through automated means in the following ways:

1.1 Intelligent Conversation

a. We provide conversation and interaction services to you based on generative artificial intelligence model technology. To provide you with these services, we may collect the information you actively input (including text or voice), content instructions, your behavior information when using the model (including your click, browsing, editing and other operation records), and the feedback information you provide. We will analyze and calculate the above information to better understand your questions and context, so as to provide you with more relevant information content (including text, audio, or video). At the same time, to provide a better real-time call interaction experience, we will collect and analyze your voice input to distinguish between user voice and environmental sound, etc., to achieve the voice enhancement effect. b. On the premise of being processed by secure encryption technology, strictly de - identified, and unable to re - identify a specific individual, we may use the above - collected data and the corresponding responses generated by the model for model training to continuously adjust and optimize the model's performance. Moreover, sensitive information input by users, such as descriptions of interpersonal relationships, will not be used for machine learning model training.If you do not want your other information to be used for model training and optimization, you can contact us through the contact information disclosed in Article 9 of this privacy policy and request to withdraw the use of your data for model training and optimization. c. When you actively add an AI profile (avatar, name, birth information, relationship profile) or voice, we will request your authorization for the camera, photo album, and microphone permissions according to the type of information you input. If you refuse to authorize, you will not be able to take pictures or upload picture and voice information, but it will not affect your use of other functions of [AI Seren]. d. If the content of your chat information, submitted information, etc. contains the personal information of others, please make sure to obtain the legal authorization of others before providing such information to avoid improper disclosure of others' information.

1.2 Intelligent Search

When we recognize that you may have a search intention, we will collect and analyze the information (text) you actively input and the information in your user profile to automatically provide you with real - time search results.

1.3 User Feedback and Service

a. Customer service and problems: To facilitate contact with you, help you solve problems as soon as possible, or record the processing plans and results of relevant problems, we may save your communication/call records and related content with us (including account information, feedback information, other information you provide to prove relevant facts, or your contact information). b. When you complain about others or are complained about by others, to protect the legitimate rights and interests of you and others, we may provide your account/identity information, contact information, and complaint - related content to the consumer rights protection department and regulatory authorities to resolve the complaint disputes in a timely manner, unless it is clearly prohibited by laws and regulations. c. Questionnaire survey: For the reasonable need to provide services and improve service quality, we may send you questionnaires on [AI Seren] or on cooperative platforms. When analyzing the questionnaires, we will use your questionnaire response information and other information you provide when contacting customer service. If you are not willing, you can also refuse to participate in the questionnaire survey.

1.4 Message Notification

You acknowledge and agree that during our operation, we may send you one or more types of notifications through the contact information (e.g., phone number) you provide during the use of our products and/or services, such as user message notifications, identity verification, security verification, and user experience surveys. If you do not want to receive these messages, you can unsubscribe through the unsubscribe method provided in the SMS, or you can directly contact us at [ywzc@domob.cn] to unsubscribe.

1.5 Operation and Safe Operation/Guarantee

1.5.1 Operation and Security Guarantee

We are committed to providing you with a safe and trustworthy product and usage environment. Providing high - quality and reliable services and information is our core goal. To maintain the normal operation of our services and protect the legitimate interests of you, other users, or the public from losses, we will collect the necessary information for maintaining the safe and stable operation of the product or service.

1.5.2 Device Information and Log Information

a. To ensure the safe operation of software and services, as well as the quality and efficiency of operations, we will collect your hardware model, operating system version number, device identifier (for Android, such as AndroidID, OAID, SIM card information (such as ICCID), GAID; for iOS, such as IDFV, IDFA; different identifiers vary in validity period, whether they can be reset by the user, and the acquisition method), network device hardware address (device MAC address), IP address, WLAN access point (such as SSID, BSSID), Bluetooth, Mac address, base station, software version number, network access method, type, status, network quality data, operations, usage, service logs, and device sensor data (such as acceleration sensors). b. To prevent malicious programs and ensure operational quality and efficiency, we will collect information on running processes, the overall operation and usage of pages, page crash situations, overall usage, and performance data.

1.6 Changes in the Purpose of Collecting and Using Personal Information

Please note that as our business develops, the functions of [AI Seren] and the services we provide may be adjusted. In principle, when new functions or services are related to the current functions and services we provide, the personal information collected and used will be directly or reasonably related to the original processing purpose. In scenarios where there is no direct or reasonable connection with the original processing purpose, when we collect and use your personal information, we will inform you again in accordance with the requirements of laws, regulations, and national standards through page prompts, interactive processes, and agreement confirmations and obtain your consent.

1.7 Exceptions to Obtaining Authorization and Consent

Please understand that in the following situations, according to laws, regulations, and relevant national standards, we do not need to obtain your prior authorization and consent to collect and use your personal information: a. Related to our fulfillment of obligations stipulated by laws and regulations; b. Directly related to national security and national defense security; c. Directly related to public safety, public health, and major public interests; d. Directly related to criminal investigation, prosecution, trial, and execution of judgments; e. Out of the need to safeguard your or others' major legitimate rights and interests such as life and property, but it is difficult to obtain the authorization and consent of the individual; f. Personal information that you have publicly disclosed to the public on your own; g. Necessary for signing and performing contracts at the request of the personal information subject; h. Collected from legally publicly disclosed information, such as legal news reports and government information disclosures; i. Necessary for maintaining the safe and stable operation of software and related services, such as detecting and handling software and service failures; j. Necessary for carrying out legal news reports; k. Necessary for academic research institutions to conduct statistics or academic research based on public interests, and when providing academic research results or descriptions externally, the personal information contained in the results is de - identified; l. Other situations stipulated by laws and regulations.

Please note that if the information cannot be used alone or in combination with other information to identify your personal identity, it does not belong to your personal information in the legal sense. When your information can be used alone or in combination with other information to identify your personal identity, or when we combine data that cannot be linked to any specific personal information with your other personal information, during the period of combined use, this information will be treated and protected as your personal information in accordance with this privacy policy.

2. How We Use Technologies such as Cookies

Technologies such as cookies and device information identifiers are commonly used in the Internet. When you use [AI Seren] and related services, we may use relevant technologies to send one or more cookies or anonymous identifiers to your device to collect, identify, and store information when you access and use this product. We promise that we will not use cookies for any purpose other than those described in this privacy policy. We use cookies and similar technologies mainly to achieve the following functions or services:

2.1 Ensure the Safe and Efficient Operation of Products and Services

We may set cookies or anonymous identifiers for authentication and security assurance to confirm whether you have logged in to the service safely or whether you have encountered theft, fraud, and other illegal acts. These technologies will also help us improve service efficiency and increase login and response speeds.

2.2 Help You Have an Easier Access Experience

Using such technologies can help you save the steps and processes of repeatedly filling in personal information and entering search content (e.g., recording conversations).

2.3 Clearing Cookies

You can refuse or manage cookies and similar technologies through your browser settings. Specifically, enter the browser's "Settings" page, find the relevant page for privacy and security settings, and turn off the settings that allow websites to save and read cookies.

Please note that the specific way to turn off cookies depends on the type of browser you choose. Take Google Chrome as an example. You can refer to the following steps for relevant operations:

• Enter the browser's built - in "Settings" page;
• Click "Advanced" to expand the settings list;
• Click "Privacy and security";
• Click "Cookies and other site data";
• Click "Block all cookies". However, please note that if you disable cookies or similar technologies, you may not be able to enjoy the best service experience, and some services may not work properly.

3. Data Usage Involving Partners, Transfer, and Public Disclosure of Personal Information

3.1 Data Usage Involving Partners

3.1.1 Principles

a. Legality principle: In the process of cooperating with partners in data - related activities, there must be a legal purpose and comply with the legal basis of legitimacy. If a partner's use of information no longer complies with the legality principle, it should no longer use your personal information, or use it after obtaining the corresponding legal basis. b. Justness and minimum necessity principle: Data use must have a just purpose and be limited to what is necessary to achieve the purpose. c. Security and prudence principle: We will carefully evaluate the purpose of partners' data use, comprehensively assess their security protection capabilities, and require them to abide by the cooperation legal agreements.

3.1.2 Entrusted Processing

In the scenario of entrusting partners to process personal information, we will sign relevant processing agreements with the entrusted partners in accordance with the law and supervise their personal information use activities.

3.1.3 Joint Processing

In the scenario of jointly processing personal information, we will sign relevant agreements with partners in accordance with the law and stipulate our respective rights and obligations to ensure compliance with relevant laws and protection of data security in the process of using relevant personal information.

3.1.4 Scope of Partners

If specific functions and scenarios involve services provided by our third - party partners, the scope of partners includes these third - parties.

3.1.5 Data Use for Function or Service Realization

When you use the functions provided by our partners in [AI Seren], such as audio - visual content provided in conversations, our partners may use the information necessary to achieve business purposes to return more relevant content or query results to you.

3.1.6 Data Use for Advertising and Promotion Business

a. Advertising promotion and placement: To achieve advertising promotion and related analysis services and optimize and improve the effective reach rate of advertising and promotion, the following partners need to use de - identified or anonymized device, network, channel information, location, and tag information: Advertisers/promoters, or partners providing advertising, promotion, and related analysis services; Partners cooperating with advertisers/promoters to provide advertising, promotion, and related analysis services. b. Statistical analysis: Partners providing advertising, promotion, and related analysis services may need to use information such as your device, network, click, browsing, display, and conversion data of advertising and promotion for analysis, measurement, and improvement of the effectiveness of advertising and promotion services. c. Partners' use of information: Advertising and promotion partners may combine the above information with other legally obtained data to optimize advertising and promotion effects. We will require them to follow the principles of legality, justness, and necessity in using the information to ensure that users' legitimate rights are not violated.

3.1.7 Providing Information for Security and Analytical Statistics

a. Ensuring usage security: We attach great importance to the security of accounts, services, and content. To protect the account and property security of you and other users and prevent your and our legitimate rights and interests from being infringed by illegal acts, our partners may use necessary device, account, and log information. To ensure user account security, when we identify that the mobile phone number you use to log in to your account has a risk of secondary number assignment, we will provide your mobile phone number and the account registration time to the communication operator for secondary number verification to protect your account security. b. Analyzing product situation: To analyze the usage and performance of our products, our partners may need to use information such as product usage (crashes, freezes), device identification information, and overall application installation and usage.

3.2 Transfer

As our business continues to develop, we may conduct mergers, acquisitions, or asset transfers, and your personal information may be transferred as a result. In the event of the above - mentioned changes, we will require the successor to continue to fulfill the obligations of a personal information processor in accordance with laws, regulations, and security standards no lower than those specified in this privacy policy. If the successor changes the original processing purpose or processing method, we will require the successor to obtain your authorization and consent again.

3.3 Public Disclosure

a. We will not publicly disclose your personal information unless it is required by national laws and regulations or we obtain your consent. When we publicly disclose your personal information, we will adopt industry - standard security protection measures. b. When announcing penalties for violating accounts and fraudulent acts, we will disclose relevant account information.

3.4 Exemptions from Obtaining Consent to Provide and Publicly Disclose Personal Information

Please understand that in the following situations, according to laws, regulations, and national standards, we do not need to obtain your authorization and consent to provide or publicly disclose your personal information to partners: a. Necessary for concluding or performing a contract at your request; b. Necessary for fulfilling legal duties or obligations; c. Directly related to national security and national defense security; d. Directly related to criminal investigation, prosecution, trial, and execution of judgments; e. Necessary for responding to public health emergencies or protecting the life, health, and property safety of natural persons in urgent situations; f. For the public interest, when conducting news reports, public opinion supervision, etc., and processing personal information within a reasonable scope; g. Processing personal information that you have publicly disclosed on your own or that has been legally publicly disclosed in accordance with relevant laws; h. Collecting personal information from legally publicly disclosed information; i. Other situations stipulated by laws and administrative regulations.

4. How We Store Personal Information

4.1 Storage Location

In accordance with laws and regulations, we will store your personal information collected and generated during our domestic operations within the territory of the People's Republic of China. Currently, we will not transfer the above - mentioned information overseas. If we need to transfer it overseas, we will strictly comply with relevant Chinese laws and regulatory policies and follow the regulations of relevant countries or seek your consent.

4.2 Storage Period

We are committed to ensuring the security of your personal information to the best of our ability. We will only retain your personal information for the period necessary to provide [AI Seren] services and will not retain it beyond the necessary scope. For example: Mobile phone number: When you use your mobile phone number to register and log in, we need to continuously retain your mobile phone number to provide you with normal services, handle your possible inquiries and customer complaints, and ensure the security of your account and system. The information you input, feedback, and other relevant information will be retained to provide you with continuous business functions during the period when you do not withdraw, delete, or cancel your account. If you cancel your account, actively delete your personal information, or after the necessary period has elapsed, we will delete or anonymize your personal information, except in the following situations: Complying with the requirements of laws and regulations regarding information retention. When it is necessary to reasonably extend the retention period for financial, auditing, dispute resolution, etc.

5. How We Protect the Security of Personal Information

5.1

We attach great importance to the security of your personal information and will take reasonable security measures (including technical and management measures) to protect your personal information from being misused or accessed, publicly disclosed, used, modified, damaged, lost, or leaked without authorization.

5.2

We will use encryption technologies, anonymization processing, and other reasonable and feasible means that are no less than those of industry peers to protect your personal information and use security protection mechanisms to prevent your personal information from being maliciously attacked.

5.3

We will establish a dedicated security department, security management systems, and data security processes to ensure the security of your personal information. We implement strict data use and access systems to ensure that only authorized personnel can access your personal information and conduct regular security audits of data and technologies.

5.4

Although we have taken the above reasonable and effective measures and complied with the standards required by relevant laws, please understand that due to technological limitations and various possible malicious means, in the Internet industry, even if we try our best to strengthen security measures, it is impossible to always guarantee 100% information security. We will do our best to ensure the security of the personal information you provide to us.

5.5

You acknowledge and understand that the system and communication network you use to access our services may have problems due to factors beyond our control. Therefore, we strongly recommend that you take active measures to protect the security of your personal information, including but not limited to using complex passwords, changing passwords regularly, and not revealing your account passwords and relevant personal information to others.

5.6

We will formulate emergency response plans and immediately activate them in the event of a user information security incident to prevent the spread of the impact and consequences of these security incidents. Once a user information security incident (leakage, loss) occurs, we will, in accordance with the requirements of laws and regulations, promptly inform you of: the basic situation and possible impact of the security incident, the measures we have taken or will take, the suggestions for you to independently prevent and reduce risks, and the remedial measures for you. We will promptly inform you of the relevant situation of the incident through notifications, emails, letters, text messages, and other relevant forms. When it is difficult to inform each user individually, we will issue an announcement in a reasonable and effective manner. At the same time, we will also report the handling situation of the user information security incident to the relevant regulatory authorities as required.

5.7

Once you leave [AI Seren] and related services and browse or use other websites, services, and content resources, we will have no ability or direct obligation to protect any personal information you submit on software or websites outside [AI Seren] and related services, regardless of whether you log in, browse, or use these software or websites based on the links or guidance of [AI Seren].

6. Exercising Your Personal Information Rights

We attach great importance to your management of personal information and will do our best to protect your rights to access, copy, correct, supplement, delete, withdraw consent and authorization, cancel your account, file complaints and reports, and set privacy functions, so that you can protect your privacy and information security.

6.1 Changing or Withdrawing the Scope of Authorization

You can turn off the permissions for the microphone, photo album (storage), and Bluetooth in the operating system of your device to change the scope of your consent or withdraw your authorization. Specifically, you can operate as follows: Android: System Settings - Application Settings - Application Management - Search or Find [AI Seren] - Permission Management - Select the Corresponding Permission - Turn Off iOS: System Settings - [AI Seren] - Select the Corresponding Permission - Turn Off Please note that the specific way to turn off the permissions may vary depending on the model of your device and the system version. Please understand that after you perform the above operations, we will no longer be able to provide you with the services corresponding to the withdrawn consent or authorization, and we will no longer collect information related to these permissions, but it will not affect the previous personal information processing based on your authorization.

6.2 Accessing, Copying, Correcting, Supplementing, and Deleting Your Personal Information

You can access, copy, correct, supplement, or delete your personal information in the following ways: a. Access/Correct/Supplement account information: Click on the avatar and account area to operate. b. Access/Copy/Delete historical conversations: Click on the chat box - Click on a single conversation - Delete.

• If you cannot complete the operation through the above methods, you can contact us at [Email: ywzc@domob.cn].

  6.3 Canceling Your Account

  Before canceling your account, you can contact us at [Email: ywzc@domob.cn]. We will verify your personal identity, security status, device information, etc. You acknowledge and understand that canceling your account is an irreversible act. After you cancel your account, we will stop providing you with any services and delete all information related to your account or anonymize the relevant information. If laws and regulations require the retention of personal information, we promise to store it separately and will not use such information in daily business activities.

  6.4 Feedback, Complaints, and Reports

  You can provide feedback, file complaints, or reports in accordance with our publicly announced system. If you or other authorized entities have any claims, requirements, or questions regarding the exercise of personal information rights conferred by relevant laws and regulations, or if you have any opinions or think that your personal information rights may be infringed, or if you find clues of personal information rights infringement, you can contact us at ([Email: ywzc@domob.cn]). We will review the relevant issues as soon as possible and reply within fifteen working days after verifying your user identity.

  6.5 Accessing the Privacy Policy

  You can access the privacy policy at "My - Settings - About [AI Seren] - Privacy Policy" in the [AI Seren] App.

  6.6 Ceasing Operations and Notifying You

  If we cease operations, we will promptly stop collecting your personal information, notify you of the cessation of operations by individual delivery or announcement, and delete or anonymize the personal information we hold.

7. Minors Clause

We attach great importance to the protection of minors' personal information.

7.1

If you are a minor under the age of 18, before using this product and related services, you should read and agree to this privacy policy under the supervision and guidance of your parents or other guardians.

7.2

If you are a minor under the age of 14 ("child"), you need to obtain the consent of your guardian before using [AI Seren] and related services.

7.3

If you are the guardian of a minor under the age of 14, you should read and agree to this privacy policy on behalf of your ward before using [AI Seren] and related services.

7.4

We protect minors' personal information in accordance with relevant national laws and regulations. We will only collect, use, or disclose minors' personal information when permitted by law, with the explicit consent of parents or other guardians, or when necessary to protect minors. If we find that we have collected minors' personal information without prior verifiable consent from guardians, we will try to delete the relevant information as soon as possible.

7.5

If you are the guardian of a minor and have other questions about the personal information of the minor you are guardianship, please contact us through the contact information disclosed in Article 9 of this privacy policy.

8. Revision and Notification of the Privacy Policy

8.1

To provide you with better services, [AI Seren] and related services will be updated and changed from time to time. We will revise this privacy policy as appropriate. These revisions form part of this privacy policy and have the same effect as this privacy policy. Without your explicit consent, we will not reduce the rights you should enjoy under the currently effective privacy policy.

8.2

After updating this privacy policy, we will issue a new version on [AI Seren] and remind you of the updated content through official website announcements or other appropriate means before the updated terms come into effect, so that you can keep abreast of the latest version of this privacy policy.

9. Contact Us

9.1

[AI Seren] is provided by [Domob Ruida Limited Co., Ltd.] and/or its affiliates. If you have complaints, suggestions, or questions regarding personal information protection, you can send your questions to ([Email: ywzc@domob.cn]). After verifying your user identity, we will promptly respond to your complaints and reports.

9.2

If you have any questions, comments, or suggestions regarding the content of this privacy policy, you can contact us in the following ways: a. Send your questions to [Email: ywzc@domob.cn]; or b. Send your questions to the following address: [Room B7 - 08, 2nd Floor, Building 10, No. 9, North Jiuxianqiao Road, Chaoyang District, Beijing].